Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer free returns within 90 days of the order date.

How to return an item To initiate a return, please contact us at stationgear.shop@gmail.com with your order number and reason for return. We'll guide you through the process.

Conditions for return

• Items must be returned within 90 days of the order date
• Items must be unused and in their original packaging
• Return shipping costs are the responsibility of the customer
  
• Change-of-mind returns are accepted, however a restocking fee of up to 50% of the original purchase price may apply
• Items returned in a used or damaged condition (not due to a fault) may be subject to a restocking fee of up to 50% of the original purchase price

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed within 5–10 business days back to your original payment method.

Damaged or incorrect items If your item arrives damaged or is not as described, please contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Cancellations Orders can be cancelled free of charge within 24 hours of being placed. Once an order has been dispatched, it cannot be cancelled — please use our returns process instead.